Inspire Lives Care Services Ltd

Updated 30 December 2025

Date of assessment: 10 and 11 March 2026. This was first assessment since the service was registered.

Inspire Lives Care Services is a domiciliary care service which provides personal care to people living in their own homes. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and/or support with eating and drinking. Where they do, we also consider any wider social care provided. At the time of the assessment the service was supporting 12 people in receipt of the regulated activity of personal care.

The service was well-led by an experienced registered manager who had instilled a positive culture in the service. They utilised their extensive knowledge in their field to support people to receive compassionate, high quality care. They led by example and were a constant source of support to their staff team.

The registered manager was open and transparent and made themselves available to people and relatives, continually seeking their feedback of the service. They were committed to making improvements notably when we identified a recording issue with some documentation we reviewed.

The service was well coordinated and worked collaboratively with other services and stakeholders.

Effective systems were in place to assess, manage risk and safeguard people from harm and abuse. People received a comprehensive assessment of their needs prior to support commencing. Accompanying care plans and risk assessments were detailed and reflective of peoples’ needs. Infection Prevention Control (IPC) measures were in place and medicines were managed safely.

The service was led equitably and fairly. Staff were treated equally and understood their roles and responsibilities and encouraged to give feedback. Staff had received a thorough induction and appropriate training, with their competencies checked through spot checks and regular supervisions.

There were enough suitably experienced and safely recruited staff deployed to ensure safe care was delivered. External training for staff was provided to meet some of the specific needs people. Staff knew people well and provided person centred care.

People were complimentary about how they were treated with kindness and compassion, and how their privacy and dignity was upheld. People had choice in how their care was arranged and were supported to retain their independence and maintain relationships with those that mattered most to them. The registered manager supported people’s informal carers and recognised the importance of their role.

Updated 30 December 2025

All of the feedback we received assured us people received good quality timely care from a well-managed service. They made particular reference to the diligence of staff when delivering care. One relative said, “Everything is done by the book. I feel safe when I leave [name] because I know the carers look after them well.” People had trust and faith in how the service was managed and how responsive it was to requests of how care was arranged. One relative said, “When I need a break every so often carers, at my request, stay overnight with [name] so i have a break from my caring responsibilities.”

Positive relationships between families and staff were evident. People felt staff knew them well and were compassionate and sensitive to their circumstances. They received personalised care, with their dignity and privacy respected, and their independence promoted.

People were consulted in all aspects of their care. Information was provided to people in formats they understood, and they were provided opportunities to feedback their views of the service during their care review and surveys.

People received their care as planned from regular staff. One relative said, “We have the same two carers. That works really well for us because they know [name] well and know what’s needed.” No one reported any missed calls. One person said, “They are excellent timekeepers.”

People said staff always wore appropriate clothing and Personal Protective Equipment (PPE) when delivering personal care. One person said, “The carers wear aprons, gloves and shoe covers.”

People said staff managed their medicines safely and ensured they had enough nutrition and hydration. One person said, “They make sure [name of relative] eats well.