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Archived: Norman Power Centre Good

Inspection Summary

Overall summary & rating


Updated 12 April 2016

This was an unannounced inspection. At our last inspection on 22 July 2013 we found the provider was meeting all the standards we assessed.

Norman Power is registered to provide accommodation and personal care to a maximum of 32 people. On the day of our inspection 24 people lived at the home. People living there had a range of conditions related to old age that may include dementia. Accommodation is purpose built and arranged over one floor.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Systems were in place to monitor the quality of the service. These needed to be more robust to ensure that records relating to people’s care were well maintained.

People felt safe using the service and they were protected from the risk of abuse because the provider had systems in place to minimise the risk of abuse. Staff were trained to identify the possibility of abuse occurring. Staff understood their responsibility to take action to protect people from the risk of abuse and how to escalate any concerns they had.

Risks to people were minimised because there were arrangements in place to manage identified risks with people’s care.

Staff were recruited in a safe way. We found that there were enough staff to support people and meet their needs in a personalised manner.

People had their medicines when they needed them. Arrangements were in place to ensure the management of people’s medicines was safe.

Staff were aware of how to support people’s rights and seek their consent before providing care and ensured people were supported to make day to day choices.

People were cared for by staff who were trained and supported so that they could carry out their role effectively.

People were supported by staff that were kind, caring and respectful and knew them well.

People had been involved in the planning of their care and received care and support in line with their plan of care.

People and visitors to the home told us that the management of the home was friendly and approachable. Staff told us that they felt supported in their role.

Inspection areas



Updated 12 April 2016

The service was safe.

People felt safe with the staff that supported them and staff had the skills and knowledge to keep people safe from the risk of abuse and harm.

Risks to people were assessed and managed.

There were sufficient staff to meet people’s needs.

Staff had been recruited safely and people received their medicines as prescribed.



Updated 12 April 2016

The service was effective.

People benefitted from safe and effective care because the staff team were well trained and supported to enable them meet people’s needs.

People’s consent was sought before they were provided with care. Staff understood their responsibilities to protect people’s rights.

People received support from staff who had received training and support to carry out their role.



Updated 12 April 2016

The service was caring.

Privacy, dignity and independence were promoted.

People were supported by staff that were caring and kind.

People were able to make decisions about their care.



Updated 12 April 2016

The service was responsive.

People were involved in decisions about their care and were able to raise their concerns if needed.

Staff were kept informed about people’s needs.


Requires improvement

Updated 12 April 2016

The service was well led.

Systems were in place to assess and monitor the quality of the service provided to people but these needed to be more robust.

The home was well led by a manager that was visible in the home and knew people well.

People benefitted from an open and inclusive atmosphere in the home.

People were satisfied with the service they received.