Kenrick Centre Also known as Delroy Bonnitto

Updated 25 June 2025

Date of assessment: 14 July 2025 to 25 July 2025. The Kenrick Centre is a care home providing accommodation and personal care. It is registered to provide care for up to 64 people. At the time of our assessment there were 51 people living at the home. The accommodation was established over two floors. On the ground floor there was a residential unit, and on the first floor there was an enablement service where people who required support after hospital stays or specific health concerns lived for short periods of time until they were healthy enough to move back home or onto residential care.

We assessed the service against all the quality statements in all 5 key questions. This was because this service had previous breaches related to regulation 12 (Safe Care and Treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and regulation 17 (Good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 safe care and treatment and good governance, We found that enough improvement had been made and the service is no longer in breach of these regulations.

The provider had governance systems in place to monitor and improve the quality of the service; however, these were not always effective or timely regarding the oversight of audits and care plans to ensure staff had easy access to all information. The registered manager made changes following our feedback and has implemented an action plan that is robust and has provided us with assurance that governance systems will be improved.

Care was person-centred. The provider’s policy and staff practices placed people’s right to make decisions and be in control of their care at the heart of the service.

There were enough staff to support people and meet their needs. Recruitment practice was safe. Staff worked with partners to help people achieve positive outcomes. People were supported to have maximum choice and control of their lives.

Staff felt supported and told us that the service was well managed, and many improvements had been made since our last inspection.

The registered manager had a system in place to ensure any complaints received would be recorded, investigated and responded to and any learning used to improve the service provided.

Updated 25 June 2025

People, families and professionals praised the care people received and the registered manager’s person-centred approach to them as individuals. We reviewed people’s care plans and risk assessments and requested feedback from relatives and external professionals. People were included and listened to, and staff consistently interacted positively with people. People’s choices and preferences were used to plan and deliver care and support to meet their individual needs. Staff were skilled and experienced and provided care in line with people’s choices and preferences. Staff monitored people’s health to support healthy living. Managers understood the needs of people using the service.

People were supported to receive their medication as prescribed. Staff demonstrated a good knowledge of types and signs of abuse and how to report concerns of abuse.

People were supported to access healthcare professionals when required.

People were involved in decisions around their day to day care and were treated with dignity. The registered manager had systems in place to identify and support people's protected characteristics from potential discrimination. Protected characteristics are the nine groups protected under the Equality Act 2010. They include age, disability, race, religion or belief.

People's dietary needs were met, and people had access to healthcare services where required so they were supported to stay well. People were supported by staff who were caring.

Relatives spoke highly of the support provided to their family member. Relatives told us they would not hesitate to speak to staff or the registered manager if they were not happy with the care and support staff delivered as they had confidence that the registered manager would take immediate positive action.