About the service
Angels Healthcare Ltd is a domiciliary care agency. It provides personal care to people living in their own homes, including, older people, younger adults, people with mental health problems, physical disabilities, sensory impairment and people living with dementia. At the time of our inspection approximately 78 people received care and support from this service.
People’s experience of using this service and what we found
People and relatives said staff provided care and support safely. Risk associated with people’s care and medicines were well managed. There were enough staff to ensure people received their planned care calls. Most people said they knew the staff who visited them. Records showed people received their care calls from a small team of staff, at the times agreed.
People's needs were assessed, and staff understood how to provide care which reflected people’s wishes and preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Staff received the training and management support they needed to fulfil their roles. The management team and staff continued to work within the requirements and principles of the Mental Capacity Act (2005).
People’s privacy and dignity was respected by staff. Staff cared about the people they visited and promoted people’s independence. People made decisions about their care and support. Staff felt valued and supported by the management team.
People were involved in planning their care and developing their care plans. Information about the service was available in a range of different formats. Care plans informed staff how to deliver personalised care. Complaints were managed in line with the providers complaint procedure.
The management team understood their regulatory responsibilities. They regularly completed quality checks to monitor and improve the service. Feedback from people, relatives and staff was used to improve the service and people’s experiences. The management team and staff worked in partnership with other professionals to improve outcomes for people.
The last rating for this service was Good (published 6 March 2017).
Why we inspected: This was a planned inspection based on the previous rating of good.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our methodology. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk