Updated 16 June 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection team consisted of one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We announced the inspection. This was because the majority of the inspection took place remotely.
Inspection activity started on 20 April 2022 and ended 25 May 2022. We visited the location’s office on 2 May 2022.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used information gathered as part of monitoring activity that took place on 15 March 2022 to help plan the inspection and inform our judgements. We used all this information to plan our inspection.
During the inspection
We requested and reviewed care records remotely. We visited the office and spoke to the registered manager and regional manager. We spoke to 16 people who use the service and seven relatives of people who use the service. We spoke to four staff members including field supervisors and care workers. We continued to review documents including training records and medicines audits.