Archived: Queen Mary Registered Unit

People who use the service were asked for their involvement in developing their care plan. All people's risk assessments and care plans were up to date. Care plans were person centred.

People were not cared for in a clean, hygienic environment. Staff had been through a recruitment process and subjected to the appropriate pre-employment checks.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines. There was a complaints policy in place and people were given information on how to make a complaint.

People who use the service told us that they felt safe living at the service. They knew how to raise a concern and felt comfortable doing do. All staff had received safeguarding training and there were policies and procedures in place for this.

Staff told us that they felt well supported by management and that they received regular training. We saw that staff were supervised regularly and were appraised annually. The quality of the service was monitored at local and provider level through spot checks and inspections. People who use the service were supported to give feedback in a variety of ways and audits were also undertaken.