Background to this inspection
Updated
1 December 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 28 September 2016 and was unannounced. The inspection was carried out by one inspector.
The provider completed a Provider Information Return (PIR) before the inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information to help us plan the focus of our inspection.
Before we carried out this inspection, we also reviewed the information we held about this service including notifications. A notification is information about events that the registered persons are required, by law, to tell us about. We also made contact with the local authority quality assurance team to ask their views on the quality of the service.
During our inspection we spoke with one person who used the service. Some other people who used the service were unable to tell us verbally about their experience of care. We made observations of people’s experience of care and how staff interacted with people. This enabled us to better understand people’s experience of the support they received. We also spoke with two peoples’ relatives,
We spoke with two care staff, the manager and one of the directors. During the inspection we looked at two people’s support plans as well as records in relation to the management of the service including staff recruitment records, staff supervisions, complaints procedures and quality assurance records.
Updated
1 December 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 28 September 2016 and was unannounced. The inspection was carried out by one inspector.
The provider completed a Provider Information Return (PIR) before the inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information to help us plan the focus of our inspection.
Before we carried out this inspection, we also reviewed the information we held about this service including notifications. A notification is information about events that the registered persons are required, by law, to tell us about. We also made contact with the local authority quality assurance team to ask their views on the quality of the service.
During our inspection we spoke with one person who used the service. Some other people who used the service were unable to tell us verbally about their experience of care. We made observations of people’s experience of care and how staff interacted with people. This enabled us to better understand people’s experience of the support they received. We also spoke with two peoples’ relatives,
We spoke with two care staff, the manager and one of the directors. During the inspection we looked at two people’s support plans as well as records in relation to the management of the service including staff recruitment records, staff supervisions, complaints procedures and quality assurance records.