Angelic Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.This is the first assessment for this service. This key question has been rated Good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People told us they liked the staff, who would ‘go the extra mile’ to help or do something people wanted. One family member told us "They [staff] have been wonderful. [Name] is not easy.” A staff member told us "I like caring for people and putting a smile on their faces".

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Staff adjusted care in cooperation with people and their families. Care plans we reviewed contained information to guide staff to provide care in the way the person wished. A family member told us "[Name] is difficult, and I appreciate the way they [staff] encourage [Name] to cooperate. They sit and talk with [Name]".

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us staff supported them in the way they wished. They said they participated in planning their care and the provider was open to their feedback when suggestions around changes were made. Staff demonstrated an understanding of ensuring people's safety while promoting their independence. One family member told us "[Name] finds it really difficult to make decisions, so they offer a way for [Name] to choose what they want".

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. The registered manager told us that the service had staff available overnight for people to call if they needed urgent assistance, for example if they fell. These staff would visit immediately and provide reassurance while contacting additional services where needed. Staff provided information to management when people's needs changed so that any referrals or additional care could be arranged timeously.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff felt supported within their role. One staff member told us "The managers and office staff are understanding, and people get everything they need".