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The Augustinian Nursing Sisters Ince Blundell Hall Good

Inspection Summary


Overall summary & rating

Good

Updated 28 January 2020

About the service

The Augustinian Nursing Sisters Ince Blundell Hall, known as Ince Blundell Hall, is a residential care home providing personal and nursing care to 15 people aged 65 and over at the time of the inspection. The service can support up to 22 people in one adapted building.

People’s experience of using this service and what we found

People received person-centred care and support based on their preferences and wishes. There was a stable staff team who were knowledgeable about the people living at the service and had built trusting and meaningful relationships with them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Activities were organised around the wishes and aspirations of people living at Ince Blundell Hall. People’s spiritual needs were supported with on-site clergy and a chapel within the home.

We received positive feedback about the quality of care and support people received from people and their relatives. There was no registered manager in place; however, the deputy manager was aware of their role and responsibilities. Staff were recruited safely, and sufficient numbers were employed to ensure people's care and social needs were met. Staff knew how to keep people safe from harm.

Staff treated people with kindness and compassion. There was a very caring and friendly atmosphere in the home between staff and people using the service. People described staff as, “Lovely”, Kind” and “Absolutely fabulous”.

Family members were complementary about the care their relatives received. People had end of life care plans in place, which helped to provide information to staff about how they wanted to be cared for. The home provided facilities to enable relatives to stay overnight with their family member.

People's preferred method of communication was recorded to help people to express their wishes and communicate with staff.

People were supported to eat a varied and nutritious diet based on their individual preferences. People were complimentary about the food provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 13 October 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 28 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 28 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 28 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 28 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 28 January 2020

The service was not always well-led.

Details are in our well-led findings below.