Valley Care - Sheffield

Updated 26 June 2025

Date of Assessment: 2 July 2025 to 10 July 2025. The service is a care at home service providing support to adults. At the time of our assessment the provider was providing personal care to 122 people. The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly and identified lessons learnt to improve practice. People were protected and kept safe. Risks associated with people’s care were identified and managed to keep people safe.

There were enough staff with the right skills, qualifications and experience to provide effective care. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes. People were involved in assessments of their needs.

Staff reviewed assessments taking account of people’s communication, personal and health needs. Staff worked well with external professionals involved in people’s care for the best outcomes and smooth transitions when moving services. Staff and leaders monitored people’s health to support healthy living.

People were treated with kindness and compassion. Staff protected people’s privacy and dignity, treated them as individuals and supported their preferences. Staff and leaders had a shared vision and culture based on listening to people and involving them in their care, with the ultimate goals of assisting people to maintain living in their own homes.

Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Leaders worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.

Updated 26 June 2025

People and relatives were happy with the support they received from Valley Care Sheffield and were complimentary about staff. One relative said, “We are very pleased with the carers, my [family member] feels very safe; they [staff] always introduce themselves and show me their badge. They [staff] are usually consistent with timings if they are running late, they will ring and let me know.” Another relative said, “The carers are always polite and do their best to communicate with [family member]. My [family member] is hard of hearing and can sometimes struggle to understand due to the language barrier.” Relatives were confident staff supported people to maintain their independence and control over their lives. One relative said, “The carers are kind, we have a good laugh and we enjoy their jokes. My loved one enjoys a laugh and we always get a laugh; the carers encourage my loved one to do as much as they can for themselves.” People and relatives were happy with the consistency of the carers and commented they usually have the same carers. One relative said, “We have the same carer which works well most of time. We had issues in the past which were addressed by the company, and we had a new carer which is working well.” People and relatives told us they were involved in their care and had been involved in devising their care plans. One relative said, “We have a care plan in the house which has all the numbers of who to contact. The care plan is reviewed regularly. They [staff] came to the house when my [family member] came out of hospital and ask if there was anything different so they could make any adjustments.” People and relatives knew who the registered manager was and told us they were approachable. One relative said, “I know the manger and I know how to make a complaint; I have no concerns regarding the care my [family member] receives. I would recommend the company cannot think of anything they could improve on and believe the service provides excellent quality of care.”