Sackville Gardens

Updated 21 July 2025

Date of assessment: 24 July to 7 August 2025.

Sackville Gardens is a care home supporting up to 10 people, all of whom live with a mental health condition. The service was split into 2 houses, each with 5 rooms. At the time of our visit, 9 people were being supported. Sackville Gardens is part of the Archway Project under the provider BHT Sussex (Brighton Housing Trust) and focuses on supporting people to move towards independent living. This assessment was undertaken due to the age of the previous rating.

Care provided was exceptionally person-centred and promoted people’s strengths, independence and rights. People were supported to have the upmost choice and control in their lives and were encouraged to set and achieve goals which were important to them. Staff were committed to working collaboratively with people to shape both their care and the service to flexibly meet their needs. Staff had strong relationships with external professionals to enable people to access the care provision they needed, without barriers or difficulties. Professional feedback was overwhelmingly positive.

People were kept safe by skilled staff, who supported them to take positive risks when appropriate, leading to practices that were never restrictive. Staff were creative in their approach to supporting people to ensure excellently effective and responsive care was provided to promote overwhelmingly positive outcomes for people. Staff were described as kind and compassionate, with a strong emphasis on treating people with respect and dignity. There was a proactive approach from staff to continually learn and develop to meet the changing needs of people. They were very well supported and unanimously gave positive views about working at Sackville Gardens.

The registered manager and team were knowledgeable and motivated to ensure the home was well-led with a passion for driving a culture of trust, openness and honesty. Governance systems were robust and well-structured, with clear accountability and a strong focus on continuous improvement. The commitment from staff at all levels to kindness, dignity, and personalised care was evident throughout.

Updated 21 July 2025

People described how staff treated them with kindness and respect, providing care that was above and beyond their expectation. There was a strong ethos at the home of it being shaped by the people who lived there to meet their needs exceptionally well. People told us they felt listened to and strongly included in decision making. One person told us, “The team are so generous with their time and have helped me build my confidence again. It’s nice having a key worker I can trust.” We saw positive interactions between staff and people, and staff knew people well. People’s specific communication needs were being met, and any other personalised routines they had were respected. People told us they could make their own choices of how to spend their time, and their independence was highly promoted. People received care that focused on achieving positive outcomes and followed best practice, with input from a range of health and social care professionals.

People were very complimentary about staff and leaders and how they demonstrated their commitment to putting them first. They were supported to access services without discrimination and strong partnership working ensured people had opportunities to do things they enjoyed doing.

People were supported to take positive risks, to ensure they had as much choice and control of their lives as possible. We found people were receiving effective, person-centred care from an extremely knowledgeable and compassionate staff team.