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Inspection report

Date of Inspection: 15 February 2013
Date of Publication: 19 April 2013
Inspection Report published 19 April 2013 PDF | 80.75 KB


Inspection carried out on 15 February 2013

During a routine inspection

We looked at minutes of meetings that involved people and saw that people were able to make suggestions about the service, such as choice of food, and these were taken into account. The people we spoke to told us that staff listened to them and treated them with respect.

We observed staff assisting people in making choices and in offering choices, such as a choice of food. We saw detailed care plans and risk assessments and saw that people were helped to be involved in their care planning and in expressing their wishes. We read that plans had been put in place to involved external professionals in making major decisions for some people.

We read detailed and comprehensive care records, which included evidence of frequent multidisciplinary working with external teams and services. We read that people were referred to suitable specialist services where necessary. We read evidence of emergency interventions where this was needed.

We spoke to people, who told us that they felt safe in the service. Staff had received suitable training in protecting people from harm and were able to tell us what they would do if they had concerns.

We found that staff received regular support in terms of supervision and training suitable to their work. Staff told us that they felt properly supported and trained.

We read surveys and maintenance audits that showed that the provider had systems in place to monitor the quality of the provision of care.