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Inspection Summary


Overall summary & rating

Good

Updated 16 March 2021

The Oaks is a ‘care home’ registered to provide accommodation, personal and nursing care for up to 61 people in one building on two separate floors. This includes people with a physical disability, living with dementia and people receiving end of life care. At the time of the inspection 35 people were living in the service.

We found the following examples of good practice.

National guidance was being followed to ensure staff and people living in the service were regularly tested for COVID-19. This included the quick tests, where results were known within 30 minutes and used for visiting relatives.

Booked visits were being accommodated in the ‘visiting pod’, and systems were in place to accommodate indoor visits, in line with government guidelines from the 8 March 2021.

Staff had been trained and followed safe practice in the wearing of personal protective equipment (PPE).

Along with official posters to alert people how to wear face masks correctly, a poster of a dog also showing how the mask should be worn, caught people’s attention and provided a good talking point. Where staff noted visitors wearing black face masks caused anxiety to people living with dementia, the visitors were asked to change to a light-coloured face mask.

People had received their first COVID-19 vaccination. The service was working closely with the local authority, Public Health England, and the Clinical Commissioning Group (CCG) infection control team to ensure their infection control practice was safe.

The ‘Bug news’, an informative monthly newsletter provided by the local CCG infection control leads, kept staff updated on best practice and new guidance.

Inspection areas

Safe

Good

Updated 16 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 16 March 2021

Caring

Good

Updated 16 March 2021

Responsive

Good

Updated 16 March 2021

Well-led

Good

Updated 16 March 2021