27 October 2023
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008,
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
The inspection was carried out by 2 adult social care inspectors, and 1 Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Bridgeside Lodge is a 'care home'. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us.. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
The inspection was unannounced. We visited the location’s service on 21 September 2023.
What we did before the inspection
Before our inspection, we reviewed the information we held about the service which included statutory notifications and safeguarding and the Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with the registered manager, 3 care staff, 2 nurses and 3 visiting health care professionals, We also spoke to 3 people who used the service and 12 relatives. We spent time observing care to help us understand the experience of people who could not talk with us. We looked at 4 people’s care records and 3 staff records including safe recruitment and supervision; we also looked at various documents relating to the management of the service.
Following our visit we received feedback from 3 health care professionals who worked with the service and received further information from the registered manager, which included provider audits and survey results.
27 October 2023
About the service
Bridgeside Lodge Care Centre is a residential care home that provides long-term specialist nursing care for up to 64 adults. The home supports elderly people, some of whom have dementia, and younger people, aged 18-65, who have acquired neurological conditions including spinal injuries. On the day of our inspection there were 61 people living in the home.
People’s experience of using this service and what we found
People who lived at this home received exceptionally high-quality, personalised care and support from an extremely well-led service.
The atmosphere and premises were exceptionally welcoming, positive and exceptionally well maintained. Feedback from people who used the service, their relatives, healthcare professionals and staff was consistently and overwhelmingly positive the home exceeded people's expectations.
People and their relatives praised the staff for their exceptional care and kindness. Staff were engaging and considerate, and treated people with the utmost respect.
Staff were extremely committed to providing care that was compassionate and provided the best outcomes for people. The managers and staff team had a strong approach to providing individualised care, that promoted people's dignity.
There was a positive culture and staff were very proud to work for the provider. Staff were empowered to achieve the best outcomes for people through an extremely supportive teamwork approach to their work.
The management team provided strong leadership and proactively considered how they could continuously. enhance the service. There was clear leadership and visions and values for the service, that ensured people were at the heart of everything they did.
Staffing levels were sufficient to meet people's needs safely, Risks to people had been fully assessed and mitigated to help keep people safe.
Recruitment practices were safe and relevant checks had been completed before staff worked at the service.
The managers of the service actively sought the views of people and their relatives about the running of the service and they dealt promptly with any concerns that people raised
Medicines were administered safely to people and staff following safe infection prevention.control practices. Where incidents occurred, the provider had a system in place to review and learn from these to prevent reoccurrence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported.this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
At the last inspection we rated this service Outstanding. The report was published on 5 December 2017
Why we inspected
This inspection was prompted by a review of the information we held about this service. This report only covers our findings in relation to the Key Questions Safe, and Well Led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.