Archived: Clyde House

When we inspected this service on 5 September 2013 we found that people were not always treated with dignity and respect. We found that areas of the home were not clean. We found people were not supported by adequate numbers of skilled staff. This had affected the delivery of meals.

The manager wrote to us with an action plan which told us how these shortfalls would be addressed. This inspection was carried out to follow up on the progress made by the home in relation to these essential standards.

At this inspection we found that steps had been taken which demonstrated improvement in the four areas we inspected.

We found that people were shown dignity and were respected.

We saw that people were supported to be able to eat and drink sufficient amounts to meet their needs. One person told us, 'The food is very good, always a choice.'

We found the home was clean, tidy and hygienic and staff had undertaken appropriate training in infection control.

There were enough qualified, skilled and experienced staff to meet people's needs.

We spoke to ten people who lived at the home and with three people visiting family members. We looked at five care plans. We spoke with seven staff.

We found that people were not always given dignity and respect.

We found that four of the five care plans we looked at were up-to-date. People received care that was suitably planned for their needs. However, staffing levels impacted on care delivery.

People did not receive the support they required at meal times.

We found that parts of the home were not clean.

We saw the home had an effective complaints policy and procedure.

We found people were treated with respect at Clyde House, and people's opinions were taken into account. Care plans had been written in a way that ensured people's safety and contained care information.

People at Clyde House were protected from the risk of abuse because the provider had ensured staff were trained in safeguarding. There were procedures in place to help people raise concerns and prevent abuse from happening.

Clyde House had processes in place to find out people's views of the service and to check the quality of the service.