The Village Care Group Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing people’s health, care and wellbeing and communication needs with them.

For example, people’s care plans contained important information such as if the person wore glasses or used a hearing aid. Care plan reviews were undertaken with people and their families were involved as required.

The provider planned and delivered people’s care and support that was individual to them, including what was important and mattered to them. However, we found some improvements were needed to people’s care planning information and risk assessments.

For example, 1 person’s care plan confirmed they had an individual dietary requirement although there was no information and guidance available to staff on how to support them with this. Staff who supported the person with their individual needs had received bespoke training although staff also need to be provided with guidance and information on how to support them with this. The provider and registered manager confirmed they would review and take any action needed to address this shortfall.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

People were involved in developing their individual care plans although we found there was inconsistency in how comprehensive they were such as providing staff with details of people’s individual daily routines.

The provider and the registered manager liaised with health and social care professionals when required. One health and social care professional provided positive feedback on how they felt the service provided a flexible approach to meeting people’s individual needs.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People felt supported by staff who respected their wishes and who promoted their choice and independence. For example, 1 person told us staff provided their care flexibly and the support was “Exemplary.” The registered manager and provider liaised with health and social care professionals when required, such as when referrals were made to the service and when there were changes to people’s individual needs. People and their relatives felt able to raise any changes to their individual needs with the office. One relative told us, “They are very flexible at short notice, and they have done everything I’ve asked.” They also confirmed they had care reviews which were an opportunity to go through any changes to their care needs.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people receiving care.

People and their families felt included in regular reviews of their care. The registered manager confirmed these were undertaken 3 monthly or before if needed. Any changes to people’s care were adjusted following these meetings.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff had a good understanding of gaining consent prior to supporting people and all people felt supported by staff who respected their wishes. One person when asked if staff were respectful told us, “Very much so.”