The Village Care Group Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were supported by staff who were kind and caring and who respected their privacy and dignity.

For example, people told us the care was, “Very good” and “The support is excellent.” Relatives also felt the care and support was good. They told us, “Excellent care” and “Very good.”

Staff were able to give examples of how they supported people with their privacy and dignity whilst support them with their care and support. This included, closing curtains, doors and using towels to provide dignity and respect. One member of staff told us, “I shut the door and for privacy I cover people with a towel.”

People were treated as individuals and staff respected people’s individual needs and preferences. Although improvements were needed to people’s care planning information.

For example, care plans explored if the person had a religion, although protected characteristics under the Equality Act were not always being documented that they had been explored. We raised this with the provider and registered manager so they could review this feedback. People felt staff respected them and their individual needs. One person told us, “Care staff support with; anything I ask them.”

People were supported by staff who knew them well and who promoted their independence, choice and control. Staff knew people’s individual needs, and they were able to provide examples of how they support people to make daily choices.

Examples included, providing people with choice on what they wanted to wear, their choice of meals and drinks and other daily support needs. People felt staff promoted their independence giving them the opportunity to undertake daily living tasks themselves such as washing, dressing and brushing their teeth.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People felt supported by staff who knew them. The registered manager and staff supported people with any changes to their individual needs. They held care reviews with people and their families and made referrals to health and social care professionals as needed. Staff meetings were an opportunity to discuss any changes to people’s individual needs and any learning from incidents and accidents.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff felt supported by the registered manager and office staff. They felt able to raise any concerns either at team meetings, supervision or through the provider’s staff surveys and freedom to speak up policy. Staff felt it was a nice place to work.