During an assessment under our new approach
Date of assessment: 3 September 2026 – 11 September 2026. The service is a care at home service providing support to adults of all ages. Some people may have been living with dementia, mental health conditions and physical disabilities and learning disabilities.
At the time of our assessment 57 people were being supported with person care.
We completed this inspection remotely, which means we did not physically visit the office location.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Safety was prioritised through proactive systems and a strong learning culture. Staff demonstrated exceptional vigilance and professionalism, ensuring people were protected from harm. Robust safeguarding, detailed risk assessments, and innovative solutions were in place. People told us they felt completely safe and supported, and staff described a warm and positive culture. Decisions around the MCA were collaboratively managed to enable people’s safety while encouraging them to make decisions for themselves.
The service provided exceptionally effective and compassionate care, supported by distinctive leadership. People’s needs were thoroughly assessed and reviewed, with care organised around their health, identity, relationships, routines, strengths and desired outcomes. Staff worked creatively with families and healthcare professionals, helping people improve their health and wellbeing, reducing risks and remaining independent at home. The provider and registered manager monitored people’s care closely and adapted support as their circumstances changed, resulting in positive and, in some cases, life-changing outcomes.
People and relatives consistently described staff as patient, warm and caring. Staff treated people with kindness, protected their dignity and built trusted relationships that extended beyond completing care tasks. They recognised people as individuals, respected their choices and used their knowledge of people’s histories, cultures and interests to provide meaningful support. People were empowered to retain control over their lives while staff responded quickly and compassionately when their needs changed or they experienced distress.
People received safe care from skilled staff who understood safeguarding, managed risks and medicines, and worked effectively with other services. Care was flexible, person-centred and provided by familiar staff. The provider created an open, supportive culture where staff felt valued, inspired and able to speak up. They worked proactively and innovatively with community and healthcare partners, invested in staff development and used audits, feedback and learning from incidents to improve care. Innovative learning was embedded across the workforce, using new tried and tested approaches and focused on achieving better experiences and outcomes for people.