Woodlands Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care,treatment and support achieved good outcomes and promoted good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 83 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were assessed when they started receiving the service and were under constant review. Care plans reflected reviews had taken place and people, and their relatives had been involved in discussions about their care and support. Daily notes were recorded clearly to ensure staff were kept up to date with any changes associated with people’s care.

The provider always planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation. They worked to develop evidence-based good practice and standards. People were supported to eat their meals where they liked. Some people were supported in their own bungalows whilst others preferred to access the onsite care home for meals. One person frequently ordered breakfast to be brought over to their bungalow from the care home. On the day of our visit, one person went over to the care home for their lunch and commented that meals were always very nice and of a good quality. The service had recently been successful in achieving a gold award for their work and commitment to a hydration challenge. We saw snacks and drinks were made readily available and a hydration station which offered a variety of snacks and drinks appropriate to people’s individual needs and preferences. People visiting the care home from the bungalows, also had access to the hydration stations situated in the care home.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Daily handover meetings took place between members of the management team, and staff to ensure people’s health and well-being issues were discussed and a plan of support put in place to meet people’s needs. All relevant staff could access information they needed to ensure care was delivered appropriately. Staff worked well with external professionals to ensure people received optimum care. One external professional said, “The staff work well with us and if someone needs our service the staff are quick to tell us and we go and visit them in their bungalows.”

The provider always supported people to manage their health and wellbeing to fully maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People had access to healthcare professionals and staff followed their guidance and advice. Professionals visiting the service were complimentary about the staff and how vigilant they were in identifying and raising concerns quickly. External professionals were happy to visit the service and felt welcome to use facilities and have a drink and a snack. People had a professional visitors record which showed people had access to healthcare professionals as required. People we spoke with were confident that doctors and emergency services would be called when needed. One external professional said, “Staff are good with pressure areas, if we put a plan in place such as best rest, staff will follow the plan, they are very good. Pressure areas heal and get resolved.” One relative said, “I mentioned to 1 carer when I visited a while ago that [family member’s] glasses were looking a bit skew-whiff and they organised the optician to come in and adjust them for [family member].”

The provider monitored all people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they fully met both clinical expectations and the expectations of people themselves. We found several examples of how staff had supported people to improve their outcomes. One person moved into the care home initially, but with staff support and dedication to ensure the persons outcomes were met, they moved into a bungalow. Another person had a previous fracture and was supported by staff to attend physiotherapy and water therapy. This improved their mobility and staff continued to support the person to access all the support they required. The person told the service, “I am thankful to the staff because without their care and attention I would not be where I am today. Nothing is ever too much trouble, and I am able to keep my independence wherever possible. I have had a long road to recovery, and I feel I am finally getting there. I also feel the carers go above and beyond.” The registered manager told us about a person who moved into a bungalow following their partners move to the care home. Staff facilitate the person to spend time with their partner and share meals together. This person was really happy with the arrangement which also gave them some personal space too.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People told us staff always consulted with them about how their care was delivered and respected their wishes. Care plans demonstrated that where people lacked capacity to make a decision, staff and relevant others had been involved in making decisions in people’s best interests.