- Care home
Woodlands Care Home
Assessment report published 24 February 2026
Contents
Ratings
Our view of the service
Date of assessment: 5 February to 13 February 2026. Woodlands Care Home provides personal care and support for people who reside in bungalows which are situated within the grounds of the care home. The provider has 10 bungalows and at the time of our inspection there were 5 people receiving care and support. We carried out an assessment looking at all the quality statements in all key questions. The last comprehensive assessment was carried out in November 2018 and was rated good. Our decision to inspect the service was due to the age of this rating. The provider maintained the rating of good. Whilst the care home is reported on separately, there is some crossover within this report due to the way the services work together.
Staff were knowledgeable about infection, prevention and control and took action to minimise the spread of infection. Risks associated with people’s care were identified and managed to keep people safe. People received their medicines as prescribed, although we identified some minor concerns which were addressed immediately. Leaders were keen to identify lessons learnt following safety concerns and these were shared with the rest of the staff team, so they understood what went wrong and improved their practice.
People’s needs were assessed and care delivered in line with them. People were involved in setting up their care plans and in reviewing their care. People had access to healthcare professionals and staff carried out care and support in line with their guidance.
People were supported to access a well-balanced diet and had access to the care home for meals and hydration if they chose to. Staff were kind and caring and relatives and external professionals complimented staff on their approach and welcome when they visited the bungalows.
People received person centred care and support which met their individual needs and considered their preferences. Staff ensured people experienced good outcomes in line with their aspirations.
Staff and leaders worked well together to ensure consistency of care. There was clear leadership and accountability.
People's experience of this service
People received care and support which met their needs and preferences. People and relatives were complimentary about staff and told us they were always kind and caring. One relative said, “It’s testament to the place that [family member] now calls the bungalow “home” whereas family member] was always asking when they could go home when they first went there. [Relative] is actually eager to go back after a visit to [family home].” Relatives told us staff responded well to people’s needs and took action to ensure appropriate professionals were involved in their care. One relative said, “Family member has been going through a period of regular chest infections and is on [medication]. Staff keep me informed about [family members care].” Relatives told us staff obtained information about people to ensure care was tailored to meet their needs. One relative said, “[Staff] were very thorough in their questions about [family member] when they first went there. I felt confident that they were really interested in [family members] wellbeing.” Another relative said, “Staff know [family member] well enough now that even if [family member] is feeling uncomfortable in the lounge because they need an extra cushion, the carers are immediately on it, sorting something out and making sure [family member] is comfortable. I can’t praise them enough.” People and relatives were invited to take part in activities and outings provided by the onsite care home. One relative said, “They [staff] just encourage [family member] to make friends and join in activities and events. [Family member] loves it there [Woodlands] and they still have their own independence.” Another relative said, “Every time I go, I can see how happy [family member] is to be living there and having a bit of independence.” People and relatives told us they had access to healthcare professionals. One relative said, “If [family member] has a hospital appointment, a carer goes with them and stays with them the whole time as I work full-time. It’s a lifesaver.” Relatives were grateful of the flexibility shown by the staff. One relative said, “The service is very flexible and has adjusted care a few times when [family members] health dipped for a bit.”