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Archived: Florence Nursing Home

The provider of this service changed - see new profile


Inspection carried out on 6 December 2013

During a routine inspection

All the people we spoke with told us that they were happy with the care services they received and had enjoyed their stay at the home. People told us that staff looked after them well and supported them as and when needed to meet their assessed needs. For example a relative told us: �she (his wife) has been living here for long time, staff look after her well and we are happy�. One person told us �I am really grateful, I am well looked after thank you�.

We found that people were asked for their consent and the provider acted in accordance with their wishes. People�s care and support needs were assessed and regularly reviewed. Staff understood people�s care needs and knew how to protect them from risk and harm. We saw there were qualified, skilled and experienced staff to meet people�s needs. There was evidence that quality monitoring audits had taken place on a regular basis, and that learning from the audits had taken place and necessary changes were implemented. People�s records were fit for purpose, kept securely and could be located promptly when needed.

Inspection carried out on 27 March 2013

During an inspection looking at part of the service

We inspected the service previously on 29 January 2013 and found the provider was failing to meet the essential standard relating to the safety and suitability of the premises. We inspected the service again on 27 March 2013 and found the provider had taken appropriate steps to address the issues.

Inspection carried out on 29 January 2013

During a routine inspection

At our inspection on 29 January 2013 people told us that they were happy in the home and they felt safe and secure living there. One person told us that the staff were "kind and patient" and that they felt well supported in maintaining their independence. They told us their "quality of life had improved" since moving into the home. Another person told us that the staff "encourage me to do things on my own" and that staff were supportive of their independence.

We found that people were cared for with dignity and respect and that their care had been planned for appropriately based on their individually assessed needs.

However, we also found that the provider did not have an adequate procedure relating to the safeguarding of vulnerable adults in place and that staff had not been supported through regular supervision sessions. Staff training records and the results of the provider's annual residents survey were not available for review when requested and records relating to people's care were not always stored securely. We also found that action had not been taken to address concerns noted during an inspection by the London Fire and Emergency Planning Authority.

Inspection carried out on 13 February 2012

During a routine inspection

People said that staff respected their privacy and dignity and always knocked on the door before entering their room.

People said that they felt well cared for and staff were kind and caring. They said that they had access to a GP when required. They told us that they were encouraged to participate in activities and they had been helped to personalise their rooms. They also said that they they felt safe at the home.

However, people experienced care in an environment which was not always adequately maintained.

Reports under our old system of regulation (including those from before CQC was created)