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Archived: Florence Nursing Home

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 6 December 2013
Date of Publication: 9 January 2014
Inspection Report published 09 January 2014 PDF


Inspection carried out on 6 December 2013

During a routine inspection

All the people we spoke with told us that they were happy with the care services they received and had enjoyed their stay at the home. People told us that staff looked after them well and supported them as and when needed to meet their assessed needs. For example a relative told us: �she (his wife) has been living here for long time, staff look after her well and we are happy�. One person told us �I am really grateful, I am well looked after thank you�.

We found that people were asked for their consent and the provider acted in accordance with their wishes. People�s care and support needs were assessed and regularly reviewed. Staff understood people�s care needs and knew how to protect them from risk and harm. We saw there were qualified, skilled and experienced staff to meet people�s needs. There was evidence that quality monitoring audits had taken place on a regular basis, and that learning from the audits had taken place and necessary changes were implemented. People�s records were fit for purpose, kept securely and could be located promptly when needed.