Archived: UBU - 14 Gerrards Terrace

All Inspections

29 September 2012

During a routine inspection

The home provides care and support arrangements to four people. When we visited, two of the people who live at the home were out, and the two that were at home had limited communication skills. We spent some time observing the way in which the staff worked with these people. Following the visit, we spoke to two relatives of people living at the home over the telephone. Both of them said they had been given information about the service that helped them understand the kind of services available to their relative and themselves. They believed they were very much involved in the decision making processes relating to the care and support offered to their relative. They believed that their relative received good standards of care based on their own needs. The people we spoke to thought that their relatives were kept safe by the service, and they believed the staff who worked with them were very caring and good at their job. The people we spoke to thought the manager and staff who ran the service were good at keeping them informed of developments, and were interested in their relative's care and support arrangements. If they had issues about the service, the people we spoke felt happy to approach the management team with a view to raising their concerns.

See full summary of 29 September 2012 report See shortened summary of 29 September 2012 report

Reports under our old system of regulation

These older reports are from our old approaches to inspection, including those from before CQC was created.