You are here

Archived: Supported Living Service Good

This service is now registered at a different address - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 4 May 2019

About the service:

Supported Living Service is a domiciliary care service located in Luton. The service provides care workers to assist adults over the age of 18 years old with care in supported living accommodation. The people who use the service experience learning disabilities and/or physical disabilities to varying degrees.

People’s experience of using this service:

The service applied the principles and values consistently of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The manager monitored the quality of the service through audits and feedback received from people and relatives. Audits and checks were also in place from the providers management team to ensure best practice. However, we found that accidents and incidents were not reviewed on a regular basis. The manager confirmed that this would now be regularly audited. A safeguarding raised during the inspection was not appropriately responded to by one part of the management team.

Care plans were developed when people started using the service, risk assessments were developed for each identified risk to people`s health and wellbeing. However, we found that care plans contained conflicting information and where people’s needs had changed old guidance could still be found in the care plans. Where changes had occurred, these were not always clearly documented to show why the changes had occurred. Staff understood peoples care needs, documentation in care plans needed improving. We spoke with the manager about the issues found and they will be reviewing these issues.

People told us they felt the care and support they received was safe. Staff received training in safeguarding and they knew how to report their concerns internally and externally to safeguarding authorities.

Staff received regular training, the manager observed their practical knowledge and competencies. Staff received appropriate training to meet people’s needs.

People and relatives told us they were happy with the care provided by Supported Living Service.

People and relatives told us the manager and staff were approachable and listened to their concerns when they raised issues with them. Concerns or complaints were recorded and responded following the provider`s complaints policy.

People and relatives told us staff were kind and caring. People`s dignity and privacy were protected.

Care plans were developed when people started using the service, risk assessments were developed for each identified risk to people`s health and wellbeing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Rating at last inspection: Good (report published 15 June 2016).

Why we inspected: This was a planned inspection to check that this service remained Good.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 4 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 4 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 4 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 4 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 4 May 2019

The service was not always well-led

Details are in our Well-Led findings below.