Silver Mews Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relative’s felt staff were kind and caring. One person told us, “'I love the staff they are all wonderful.” We observed some caring interactions between staff and people, and staff spoke about people respectfully.

Staff treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences.

People gave us positive feedback about staff. One person told us, “The staff are all lovely. They know what I particularly like. They make me a really nice cup of tea.”

People’s bedrooms could be decorated according to their preferences. A relative told us, “[Staff] repainted the wall because [my relative] didn’t like the colour, they asked her what colour.”

A professional told us, “Residents are asked to make decisions where possible, and asked information about their life story to help identify what is important to them.”

The provider did not always ensure people had choice and control over the activities offered within the home. People were not always engaged in meaningful hobbies and interests in a personalised way.

People did not always have access to in house activities. Some people took an active part in activities, whilst others did not find the activities on offer of interest to them. There was one part time member of staff to facilitate activities and the provider had recently recruited an additional member of staff to work in this area.

We received feedback from people and relatives to say there was not enough social interaction or person-centred activity. One relative told us, “I haven't seen anything going on for [my relative] to take part in. [People] need more stimulation, and music is good for that.” During the assessment we observed very little in the way of activities taking place. People downstairs remained in their rooms which we were told was their preference and upstairs people gathered in a communal lounge to watch television. A staff member told us, “Currently the activities upstairs are not fully suited to the needs of those living with dementia. I believe there should be activities specifically tailored to cognitive stimulation.”

We received positive feedback from professionals about the promotion of independence. A health professional told us, “Care staff try to ensure residents mobilise with their prescribed equipment, that their call bell is in reach or that falls sensors are used to try to prevent falls/injury where applicable.”

The provider did not always listen to and understand people’s needs, views and wishes. Staff did not always respond to people’s needs in the moment.

Staff did not always respond to people’s care needs appropriately. Records showed personal care needs were not always met in line with care plans.

At mealtimes we observed staff to be attentive and meeting people’s needs. When people asked for extra drinks, staff responded immediately.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

A member of staff told us, "I've worked in care for over 16 years and [the registered manager] is the most supportive manager I've ever had. Always available and never too busy to speak with you."