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Leiston Old Abbey Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 22 August 2019

About the service

Leiston Old Abbey Residential Home is a residential care home providing personal and nursing care for up to 40 people on one adapted building. At the time of our inspection there were to 14 older people living in the service, some of these people lived with dementia.

People’s experience of using this service and what we found

The systems for assessing and monitoring risk were designed to keep people safe from avoidable harm. When things had gone wrong, such as incidents and accidents, the service had investigated, learned lessons and acted to reduce future incidents. Staff were available when people required assistance. Recruitment procedures were safe. People were supported with their medicines safely. There were some areas in the service relating to hygiene which required attention. This had been identified by the registered manager and was being addressed.

People were cared for by staff who were trained to meet their needs. There was a programme of redecoration and replacing flooring in the service. People’s needs, including in relation to their health and nutrition were assessed and planned for. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they shared positive relationships with the staff, and that the staff were kind and respectful. People’s choices were listened to and staff acted in accordance with their wishes. People’s rights to privacy, independence and dignity were promoted.

People’s care records demonstrated that their care needs were assessed and planned for and staff received guidance on how to meet people’s needs. People were supported to participate in activities which interested them. There was a complaints procedure in place.

The governance systems supported the registered manager and provider to assess the service provided and identify and address shortfalls.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service at the last inspection of 28 March 2017 was Good (published 27 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 22 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 22 August 2019

The service was effective.

Details are in our safe findings below.

Caring

Good

Updated 22 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 22 August 2019

The service was responsive.

Details are in our caring findings below.

Well-led

Good

Updated 22 August 2019

The service was well-led.

Details are in our well-Led findings below.