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Inspection Summary


Overall summary & rating

Good

Updated 26 November 2019

About the service

Aden View Care Home is a residential care home providing personal care to 44 people aged 65 and over at the time of the inspection. The service can support up to 46 people.

The care home is a purpose-built building offering accommodation over two floors accessed by a passenger lift. All bedrooms have en-suite facilities. One floor is designated for people living with dementia. There are communal lounges, dining rooms and bathrooms. Outside there is an easily accessible garden.

People’s experience of using this service and what we found

People were not always kept safe. Staff did not always ask to see professional’s identity badges before allowing access into the home.

People and their relatives were positive about the service and the care provided. A person told us, “It’s nice here. There’s nothing I’d change.” A relative said, “I am happy with everything.”

There were suitable and sufficient numbers of qualified staff to support people in line with their assessed needs. People told us they thought the food was good, however, we found improvements were required in the dining experience.

People were supported by staff who were kind and caring. Staff promoted independence and ensured people spent time with and enjoyed time with people who were important to them. People felt comfortable with staff and formed positive relationships. Staff were aware of people's privacy and dignity and made sure this was respected. People were listened to and had their choices responded to.

A new manager joined the home in June 2019 and had established an open and honest culture where staff and people felt able to share their views, and where incidents, safeguarding concerns and complaints were dealt with proactively. The manager had already recognised some areas we identified during the inspection as requiring improvement. The manager had a plan in place and was working to improve the service. Staff told us they felt valued in their roles under the new management.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 26 October 2018).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 26 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 26 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 26 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 26 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 26 November 2019

The service was well-led.

Details are in our well-led findings below.