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Richmond Court Nursing Home Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 20 November 2019

About the service

Richmond Court Nursing Home is a residential care home providing accommodation and personal care to 35 people aged 65 and over at the time of the inspection. The service can support up to 39 people with dementia and nursing need.

People’s experience of using this service and what we found

The support people received was not always responsive to their needs. At our previous inspection concerns were identified with activities not being tailored to what people wanted and we found this to still be the case at this inspection. Assessments, care plans and reviews were in place and used to ensure people were supported as they wanted. The provider had a complaints process in place which people used to share concerns they had.

The service was not always well led. Spot checks and audits were carried out to ensure the quality of the service was maintained but these were not always effective in ensuring the activities available were person centred. Questionnaires were used to gather views on the service.

The support people received was safe. There were sufficient staff to ensure any potential risks to people could be managed safely. Staff received training and knew how to keep people safe. Staff were recruited appropriately. People were administered their medicines as they were prescribed and staff were trained in infection control processes with access to personal protective equipment. Accidents and incidents were logged and trends monitored.

People were supported to have maximum choice and control of their lives. The characteristics of the Equality Act 2010 were consistently identified in how people’s needs were assessed. Staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People decided what they had to eat and drink and people could access healthcare as required. Staff were inducted to ensure they would know how to support people.

Staff were caring and kind in how people were supported and people’s privacy, dignity and independence was promoted.

Rating at last inspection:

The last rating for this service was Good (published 21/04/2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 20 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 20 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 20 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Requires improvement

Updated 20 November 2019

The service was not always responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 20 November 2019

The service was not always well-led.

Details are in our well-Led findings below.