Doctors Tatiana & Rishi Advanced Aesthetics

Updated 20 November 2023

Doctors Tatiana and Rishi Advanced Aesthetics is an independent provider of medical services. The service provides a broad range of aesthetic services that are not regulated by the Care Quality Commission (CQC), but some services that are, such as treatments for excessive sweating. This report references only those services that are regulated by CQC.

Doctors Tatiana and Rishi Advanced Aestheticsis based at 2 Devonshire Place, London, W1G 6HJ, in the London borough of Westminster. The service is for private fee-paying patients only and does not see NHS patients.

The provider is registered with the CQC to deliver the regulated activities of diagnostic and screening procedures, surgical procedures and treatment of disease, disorder or injury.

The provider provides services to patients both from London and more widely to patients from around the United Kingdom and from abroad. The service is self-contained within a single premises, with all patients checking in at reception.

The service operates Monday to Friday from 10am until 7pm, and from 9am until 6pm on Saturdays. The service does not formally provide a clinical out of hours service outside of these times. Regulated activities at the service are undertaken by four clinicians. The service employs two members of administrative staff to support the clinicians.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 20 November 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of Doctors Tatiana and Rishi Advanced Aesthetics on 31 October 2023. This was the first CQC inspection of this location.

The registered manager is one of the Directors and lead clinicians at the company. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the service was led and managed promoted the delivery of high-quality, person-centre care.

The service should:

• Review safeguarding training requirements for non-clinical staff.
• Review the clinical storage and stock of emergency medicines so that they are more easily accessible.
• Review how the details of risk scoring are documented in the patient record.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care