GO Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, well-being and communication needs with them.

We saw that the service carried out detailed assessments of need. These were carried out together with people and formed part of a detailed person-centered care plan and risk assessments. The registered manager said, “It is very important to carry out a thorough assessment, this ensures we know how to support people best and as individuals. Our assessments always include the person, their relative and anyone else they wish to include.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People using the service staff were well trained. The registered manager was a qualified trainer and provided face to face training, on-line training and guidance for staff. Staff had undertaken specific training to understand how to care for people with specific health care needs. A member of staff told us, “The training is very good and has helped me to understand and support people better.” In addition to formal training, staff took part in learning discussions with the registered manager and each other to share their experiences and knowledge about different aspects of the service. The registered manager explained, “We discuss with staff during team meetings various scenarios and enable staff to give us feedback of any learning needs they might have.”

The provider had a range of guidance and information. This included guides for staff, people and relatives about different aspects of care and best practice guidance.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The service worked with people and healthcare professionals to help establish and maintain safe systems of care where people’s safety was monitored and managed. Continuity of care for people was promoted. Staff kept important information about people up to date so that this was easily accessible.

Relatives told us the service kept them informed and updated of people’s care and support.

The provider supported people to manage their health and well-being to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The registered manager assessed and recorded information about people’s healthcare needs. They had created care plans which outlined how people should be supported. They had also created fact sheets about each healthcare condition for staff reference and to support people and their relatives to understand these conditions. People using the service staff monitored their health and well-being. Staff accompanied some people to healthcare appointments and liaised directly with professionals to find out information about people’s needs. The registered manager told us they consulted with people, their relatives and professionals to gather feedback about healthcare appointments when they had not attended these. They then used this information to update people’s care plans and guidance for staff.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The staff kept logs to describe the care they had given and how people were feeling. The registered manager audited these to make sure care was given as planned. Staff reported any concerns about people’s health or needs to the registered manager and discussed these with the person and/or their representatives. The provider developed guidance for staff on specific areas of people’s care. These included guides on helping to keep people’s skin healthy and providing support with oral care. The registered manager regularly met with people using the service and their relatives to discuss and review their care and to make changes to care plans when needed.

The provider told people about their rights around consent and respected these when delivering person-centered care and treatment.

The service carried out assessments of people’s mental capacity with the person and their representatives. People were asked to consent to their care plans and assessments. People also confirmed staff asked them to consent when providing care and told us staff respected their choices. For people who lacked capacity in certain aspects about their care, the provider had made decisions in their best interests by consulting with their representatives and others who knew them well. This process had been recorded.