Thomas Owen House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Systems and processes were in place to support continuity of care and to ensure people had access to relevant health professionals when they needed them. Staff understood people’s needs and supported them in attending appointments when required.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People were given opportunities and choices to positively impact their experiences. The management team and staff focused on people’s quality of life, ensuring they had the same opportunities as people who did not use services. For example, accessing appropriate health care, engaging in the community, participating in social activities and maintaining relationships with family and friends. Feedback was consistently positive about people’s experience. Comments included, “What they do at Thomas Owen House is really, really good. It gives my [relative] life it's really important” and “[Name] thinks of it as home. [They have] never called anywhere home before they went to Thomas Owen House. Our experience is positive. It's a positive place for [Name].”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.