Thomas Owen House

Updated 25 June 2025

Dates of assessment were from 14 July 2025 to 23 July 2025. The assessment was triggered in response to risk and included a visit to the service on 14 July 2025. Thomas Owen House is a care home which specialises in supporting people with mental health needs. It is registered to provide nursing care for up to 35 people. At the time of our assessment there were 34 people living at the service.

Since the last assessment the provider has made improvements in relation to medicines and risk management. Medicines were managed safely. Care records were accurate, up to date, and reflective of people’s needs and risks. There were enough staff to meet people’s needs, and the environment was safe and clean. There was effective leadership and oversight of the service. Managers supported staff wellbeing and development. The managers and staff worked together to deliver high quality care.

Updated 25 June 2025

People and relatives spoke positively about their experience at the service. There was an open and positive culture which focused on providing person-centred care, meeting people’s needs and ensuring they had a positive experience. People were supported to live healthier lives, participate in meaningful activities and access health professionals when required. They were cared for by kind staff who supported choice and independence. The management team and staff focused on people’s quality of life, ensuring they had the same opportunities as people who did not use services. People were protected from the risk of abuse.