Fixby Healthcare Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. The registered manager said, “We communicate in a compassionate and respectful manner. We treat people in a dignified manner and well tell them what we are going to do.”

People and their relatives told us they received good care. One relative said, “They are tremendous, they are superb. This service is shining, and they do a proper job.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. One staff member said, “We ensure individuals receive care and support that the person needs, regardless of their background or culture.” One relative told us, “An example of personalised care at point of contact now is reading the Bible to [Name] if all care needs have been met.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. The registered manager said, “When we are supporting people at the initial assessment, we ask them what they are able to do for themselves. If they can feed and eat for themselves, we support people to do this to keep them independent. We support them to do things they can’t do but we encourage them to remain independent and wouldn’t want to take this away. For example, one person we supported required two staff to support and we helped them back to only having the support of one person with the help of [external] care professionals.” Relatives commented, “They ask [Name’s] preferences, and talk to them directly” and, “We are convinced that [Name] has been able to maintain their independence and safety because of the quality of care they have received.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. One relative said, “They (staff) are very responsive. I found the registered manager would talk to me, discuss it and changes were made, they are very good at that. The care was personal, and the [registered] manager was involved a lot.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff told us they felt valued. One staff member said, “Whenever I ask for something, the registered manager quickly responds.”