Archived: Greenwood Residential Care Home Limited

We met and spoke with the provider/registered manager, two care staff and two of the four people who used the service. We contacted a health professional for feedback from their involvement with the home. Everyone who lived in the care home had a learning disability diagnosis; this meant people were not always able to tell us about their experiences. To ensure they were receiving the support they needed we observed how staff interacted with them in the home.

We looked at one care plan and saw how that person's needs were fully met including their dementia. We found that the home had suitable equipment to support people in the home. We reviewed the staffing levels and the training. We found that there was sufficient staff but some training was overdue. We looked at the records kept in the home and reviewed the non-compliance, minor concern identified at the previous inspection. We found that this was now compliant.

We went back to the home on a weekday evening so that we could meet and speak with people. At this visit we spent time sitting with people in the lounge. This was so we could observe how people were cared for. We found that the atmosphere in the home was calm and relaxed. We saw that people were alert, smiling and involved in conversations with each other and care staff. We observed that care staff were respectful towards people.

We saw that the home provided a comfortable and homely place for five people with a learning disability at the time of our visit. People's bedrooms and communal areas were decorated and presented in a way that promoted their interests and age group.

People told us that they liked living at the home. We spoke with two people who lived at the home. One person said, 'I like it here, I have my own room'. The second person told us that they liked the people that looked after them. The other three people smiled or nodded when we asked if they were happy living in the home.

We saw that the manager, who is also the owner of the home had started work to improve people's care records. For example new documentation had been introduced.