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Inspection Summary

Overall summary & rating


Updated 23 September 2017

Sutton House is a care home which is registered to provide care to up to five people. The home specialises in the care of people with a learning disability and have behaviours that challenge others. At the time of our inspection there were five people living at Sutton House.

At the last inspection in November 2015, the service was rated as Good. At this inspection we found the service remained Good.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to receive care and support from staff who understood how to keep them safe. Staff understood how to protect people from abuse and were clear about the steps they would need to take if they suspected someone was unsafe. Staff were available to meet people’s needs and understood how to best support people and the risks to their well-being. People were supported by staff to have their medicines as prescribed and checks were made to ensure staff supported people with their medicines appropriately.

People continued to receive effective care and support from staff that had the skills to meet their individual needs. Staff were supported by the management team through regular supervisions and staff meetings. Staff understood they could only care for and support people who consented to being cared for and throughout the inspection we saw people supported to communicate their choices. Staff supported people in the least restrictive way possible; the policies and systems in the service supported this practice

People enjoyed mealtimes, menus were planned at the beginning of each week with the input of people living in the home and we saw people were encouraged to be involved in the preparation of food and drinks. Staff responded when people were unwell and arranged appropriate healthcare appointments in support of people’s well-being.

People continued to receive support from caring staff who treated them with dignity and respect. We saw people were happy in the company of staff, who they looked to for support and reassurance when needed. People were involved in how their care and support was received and their choices were respected by staff.

The service remained responsive. Staff provided care that took account of people’s individual needs and preferences. People and their relatives were listened to and felt confident they could raise any issues should the need arise and action would be taken.

The service was well led. At the last inspection of November 2015 a new manager was in place but they had not registered with CQC. At this inspection we found that there was a registered manager in place who, with the support of the project manager had taken action to introduce new checks and processes to assure themselves of the quality of care being delivered.

Relatives and staff spoke highly of the management team and positively about the teamwork of the staff group within the service. Staff were supported through supervisions, team meetings and training to provide care and support in line with people needs and wishes. The quality of service provision and care was monitored and actions taken where required to improve people’s experience of living at the home.

Further information is in the detailed findings below.

Inspection areas



Updated 23 September 2017

The service remains safe.



Updated 23 September 2017

The service remains effective.



Updated 23 September 2017

The service remains caring.



Updated 23 September 2017

The service remains responsive.



Updated 23 September 2017

The service is well-led.

People had been asked about their views and quality checks were in place to review the service provided.

Staff told us the service was well run for the people who lived there; they were supported by the management team and felt able to approach them with any concerns they may have.

The management team had an action plan in place to further develop the service and care provided.