People we spoke with told us they liked living at the service. The comments included 'I quite like it here' and 'They look after us well'. People told us they could talk to the staff if they had any problems and that they felt safe living at the service. Relatives told us 'The staff are so caring' and 'The staff team are very pleasant and seem to help [their relative]'.We saw that people spent time participating in activities they enjoyed and people's independence was promoted. There were systems in place to obtain people's consent to their care that ensured their rights were upheld. There was written guidance available to staff around the Mental Capacity Act 2005 and staff had undertaken training in the subject.
There were systems in place to protect people from the risk of abuse. Staff we spoke with were able to demonstrate their knowledge related to safeguarding and the procedure to follow.
There were enough staff on duty to be able to meet people's needs effectively. Staffing levels were adjusted to reflect people's needs. Staff had received an induction and training to be able to undertake their roles safely and effectively. Staff we spoke with were positive about their roles and working at the service. Comments from staff included 'It is a caring team that is 100% for the [people].'
There were systems in place to regularly monitor and assess the quality of the service provided. However, not all records were up to date and therefore may not always be an accurate reflection of people's needs and they were not always easily accessible to staff.