Archived: Home Choice Care Cambridge

People that we spoke with were positive about the care and support they received from care staff and told us that: 'The carers are very good and always cheerful.' People told us that care staff provided them with care and support in a respectful and dignified way.

We saw that peoples' preferences were recorded in care plans regarding the way they wanted their care to be provided and planned. Care and support was appropriately assessed and each care visit was documented with guidelines for staff about the care and support the person required.

We saw evidence that staff were trained and monitored regarding the administration of medication. Staff were aware of their responsibilities when recording medication that they had given or prompted people to take.

There was an induction programme and mandatory training in place so that staff were competent prior to delivering care to people. Supervision was regularly provided for staff to monitor their work performance and development needs.

There was a policy and procedure in place to deal with concerns and complaints. People told us that they knew who to contact if they wished to raise any concerns about their care and support

There were safeguarding procedures in place to protect people from harm. Staff were clear about their responsibility in reporting any incidents or allegations of abuse.

There were efficient recruitment procedures in place to ensure that only appropriate people were employed by the agency.

Quality assurance procedures were in place to monitor the running of the agency and people using the service were able to discuss issues and concerns at any time.