Jaffray Domicillary Care Services

Updated 13 April 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’

Inspection team: The inspection was carried out by one adult social care inspector.

Service and service type: Jaffray Domiciliary Care Services provides care and support to people living in a supported living scheme. Not everyone using Jaffray Domiciliary Care Services receives a regulated activity; the Care Quality Commission (CQC) only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of this inspection there was one person receiving ‘personal care’ by the service. They received 24 hour care.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: This inspection was announced and took place on 18 March, 2019. We gave the service 48 hours' notice of the inspection site visit. This was to ensure the registered manager would be present and to give them time to arrange for us to visit the person in their own home.

What we did: Before the inspection we reviewed information we held about the service and the inspection report from our last inspection. There had not been any recent notifications about the service. Notifications provide information on changes, events or incidents that the provider is legally obliged to send to us without delay. We contacted the local authority and asked if they had any concerns about the service. They did not have any recent feedback.

During our inspection site visit we spoke with the registered manager, one member of staff, the chief executive officer of the provider, Jaffray Care and the person receiving support from the service. We also spoke with another member of staff on the phone on 25 March, 2019.

We reviewed a range of documents These included the person’s care and support plans, staff recruitment information and supervision and training records. We also reviewed documents relating to the management of the service, such as quality assurance records.

Updated 13 April 2019

About the service: Jaffray Domiciliary Care Services provides support to people living in a supported living scheme. It is part of the registered charity ‘Jaffray Care’, who provide support to people with developmental disabilities, in a variety of different settings. At the time of this inspection there was one person receiving a regulated activity (support with personal care) from this service.

Rating at last inspection: At the last inspection the service was rated as Good (7 July 2016).

Why we inspected: This was a planned inspection, in line with our inspection schedule, to check that the service remained Good.

People’s experience of using this service: The service had been developed in line with the values that underpin ‘Registering the Right Support’ and other best practice guidance. These values include choice, promotion of independence and inclusion. By following these principles, services can support people with developmental disabilities to live as ordinary a life as any other citizen.

The person receiving support was treated with kindness and respect. Staff knew them well, helped them make choices and decisions and encouraged them to be as independent as they could.

There were systems in place to recruit staff safely.

Staff received the training and supervision they needed to support the person with their specific care needs.

The management of medicines was carried out safely.

Staff had considered risks to the person’s health, safety and wellbeing and had taken reasonable steps to prevent them coming to harm.

Health and safety checks ensured the person’s home was well-maintained and safe to live in.

The service worked closely with other health care professionals and supported the person to access appropriate health care services when needed.

The service had a process for handling complaints and concerns. There had not been any recent complaints about the service.

The service was well-managed. The registered manager and chief executive officer provided good leadership. Audits and quality checks were undertaken on a regular basis to monitor and improve standards.

Follow up: We will continue to monitor this service and plan to inspect in line with our re-inspection schedule for services rated Good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk