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Inspection Summary


Overall summary & rating

Good

Updated 27 May 2021

Pinetum can provide accommodation for up to 45 people who require nursing care. There were 43 people living at the service at the time of the inspection.

We found the following examples of good practice.

Visitors were welcomed, and systems had been set up to facilitate this safely. On arrival visitors were asked to complete a COVID-19 test, have their temperature taken, complete a questionnaire, sanitise their hands and wear personal protective equipment (PPE) before coming into the service. One relative commented “They are very thorough but very kind and lovely with us.”

Relatives spoke positively about their experience of visiting their loved ones which they felt was safe. Visits took place in people's own rooms or in a 'visiting pod' that that was cleaned in-between visits and contained a full-length screen and a microphone to aid communication. Window visits and garden visits were also supported.

Relatives felt they had been kept informed throughout the pandemic and spoke highly of the communication they had received. They told us they received regular e-mails and telephone calls from staff to inform them of any changes in their loved one's wellbeing as well as any changes to the government guidelines. People were supported to keep in touch with their family using technology. Relatives confirmed staff supported their loved ones to receive face to face phone calls.

Appropriate procedures were in place to minimise the spread of infection and maintain people’s safety during the COVID-19 pandemic. Infection prevention and control (IPC) guidance was displayed so everybody was aware of the procedures in place, including visitors. The environment was clean and hygienic. Increased cleaning schedules, to reduce the risks of cross infection, were in place along with signage to indicate high touch areas that required additional cleaning.

We observed staff wearing the correct PPE and they knew how to dispose of it safely. People and staff were taking part in regular COVID-19 testing. People were being monitored for symptoms of COVID-19 and people who needed to, were supported to isolate in their own rooms. Staff were informed of who was isolating and knew what PPE to wear and what enhanced procedures needed to be followed to protect them from risk.

We were assured this service was following safe infection prevention and control measures to keep people safe.

Inspection areas

Safe

Good

Updated 27 May 2021

Inspected but not rated.

Further information is in the detailed findings below.

Effective

Good

Updated 27 May 2021

Caring

Good

Updated 27 May 2021

Responsive

Good

Updated 27 May 2021

Well-led

Good

Updated 27 May 2021