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Living Hope Healthcare Ltd

Suite S2E, Ephraim Phillips House, 54-68 Bissell Street, Birmingham, B5 7HP 07763 704852

Provided and run by:
Living Hope Healthcare Ltd

Important: This service was previously registered at a different address - see old profile

Inspection summaries and ratings at previous address

On this page

Background to this inspection

Updated 1 August 2019

The Inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of one inspector.

Service and service type:

Living Hope Healthcare is a Domiciliary Care Service that is registered to provide care for people within their own homes. People using the service are younger adults and older people and the provider is registered to provide services to people with the following needs; dementia, sensory impairment, physical disability or mental health concerns, including people with an eating disorder and learning disabilities or autistic spectrum disorder. Two people were using the service at the time of the inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 24 hours’ notice of the inspection visit because it is small, and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

What we did:

Inspection site visit activity started and ended on 29 May 2019 when we visited the office location to see the manager and to review care records and policies and procedures. We made telephone calls to people using the service and staff members on 30 May 2019.

We reviewed information we had received about the service since they were registered with us. This included details about incidents the provider must notify us about, such as allegations of abuse and we sought feedback from the local authority and other professionals who work with the service. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

We spoke with one person that used the service to gather their views on the service being delivered. We also spoke with the registered manager and two staff members. We used this information to form part of our judgement.

We looked at two people’s care records to see how their care and treatment was planned and delivered. Other records looked at included three recruitment files to check suitable staff members were recruited and received appropriate training. We also looked at records relating to the management of the service along with a selection of the provider’s policies and procedures, to ensure people received a good quality service. Details are in the ‘Key Questions’ below.

Overall inspection

Good

Updated 1 August 2019

About the service:

Living Hope Healthcare is a Domiciliary Care Service that is registered to provide care for people within their own homes. People using the service are younger adults and older people and the provider is registered to provide services to people with the following needs; dementia, sensory impairment, physical disability or mental health concerns, including people with an eating disorder and learning disabilities or autistic spectrum disorder. Two people were using the service at the time of the inspection.

People’s experience of using this service:

Quality monitoring systems were not comprehensive and did not identify patterns or trends within the service.

There were enough staff available to people and people’s needs were attended to in a timely manner. Risk assessments were in place. Staff were recruited in a safe way. Medicines were given to people as required and were recorded appropriately.

Staff knew people’s needs. Staff received training and had been provided with an induction and felt able to approach the registered manager with any concerns. People were assisted to receive nutrition and hydration by staff. People were supported to maintain their health.

People were supported to have choice and control over their lives and staff understood they should support them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff ensured that people’s privacy and dignity was maintained.

People's care plans reflected their needs and preferences and staff understood the care that people required. There was a complaints procedure in place.

Feedback was taken from people in the form of questionnaires and used to inform the service. People knew the registered manager and felt they were approachable.

Rating at last inspection: This was the first rating inspection since the service registered in February 2016.

Why we inspected: This was a planned comprehensive inspection that was due based on our scheduling targets.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.