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The Tulips Care Home II Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 25 September 2019

About the service

Tulips Care Home II is a small residential care home providing personal care for up to four adults with mental health needs. At the time of our inspection four people were living in the service who had mental health conditions, with one person living with dementia.

People’s experience of using this service and what we found

People and their relatives were positive about the kind and compassionate attitude of the staff team. People and staff complimented the friendly and homely environment.

We observed positive interactions between people and staff throughout the inspection, with staff being knowledgeable about people’s needs.

Where people had limited communication, we saw they were comfortable and relaxed in the presence of staff. Due to the size of the service and the consistency of the staff team, people had developed positive relationships with staff.

People were involved in how they received their care and staff worked closely with them to help their understanding of how they wanted to be supported.

People were supported to a range of healthcare appointments and staff contacted the necessary health and social care professionals if people’s health changed.

People were supported to take part in a range of events and activities, both within the home and within the local community. Friendships were supported with people in the provider’s two other homes on the same street to help reduce social isolation.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Although there were monitoring processes in place, there were inconsistencies with how people’s financial transactions were kept and recorded, which was not in line with the provider’s policies and procedures. There were also shortfalls with some health and safety checks.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 2 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.


We have identified one breach in relation to good governance. Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 25 September 2019

The service was safe.

Details are in our safe findings below.



Updated 25 September 2019

The service was effective.

Details are in our effective findings below.



Updated 25 September 2019

The service was caring.

Details are in our caring findings below.



Updated 25 September 2019

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 25 September 2019

The service was not always well-led.

Details are in our well-led findings below.