VKARE Domiciliary Services

Updated 22 October 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Notice of inspection

We gave the service 24 hours' notice of the inspection. This was because we needed to be sure that the provider would be available to support the inspection when we visited.

What we did before the inspection

We reviewed information we had received about the service since our last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We also reviewed intelligence information we held on our system including notifications about important incidents.

During the inspection

We spoke with one person who used the service and one family member about their experience of the care provided. We also spoke with the provider who was also managing the service.

We reviewed a range of records. This included people's care and medicines management records and staff files in relation to recruitment data. A variety of records relating to the management of the service, including audits and policies and procedures were also reviewed.

Updated 22 October 2022

About the service

VKARE Domiciliary Services is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of the inspection, three people were receiving support with personal care.

People's experience of using this service and what we found

Although people received the care they needed and according to their wishes, people's care plans required updating making sure that all information related to the personal care tasks was recorded as necessary.

People felt safe being supported by the service. Appropriate recruitment checks were completed before staff started working with people. Policies and procedures in relation to infection control and prevention were in place and followed. Staff supported people to manage their medicines where they required such support.

Systems were in place to ensure that staff were appropriately trained and supervised on the job when they started working with people. Mental Capacity Act 2005 (MCA) principles were followed to support people in the decision-making process. Where people required support to meet their nutritional and health needs, staff had provided the required care.

People and their family members felt the service was meeting their expectations and hopes. Staff worked towards good practice aiming to provide people with person-centred care. People were encouraged to share their wishes so that staff could support them to increase their independence whenever possible.

Staff supported people's communication which helped them to get involved in conversations. People's care plans were individualised. Systems were in place to deal with concerns quickly and in good time so that matters of concern arising did not escalate.

There was good leadership at the service which aimed at a value driven culture to enhance people's wellbeing. People felt valued and encouraged to share their concerns should they have any. Quality assurance processes were in place to assess and monitor the care provision as necessary.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first inspection of the service since it registered with the CQC on 13 August 2021.

Why we inspected

This was a planned inspection based on when the service was registered with us and started providing regulated activity.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.