Archived: Harefield Lodge

Staff practices ensured people were enabled to give their consent to care and support whenever possible. Where people did not have capacity to consent, effective systems ensured their rights and well-being were protected in line with legal requirements.

People living at the service and staff knew and got on well with each other. We reviewed care plans for three of the seven people at the service and found they were detailed, up-to-date and person-centred.

The premises were adapted and effectively maintained so as to be safe and suited to the specific needs of people living there. The provider's recruitment and selection processes ensured staff employed were suitable and sufficiently skilled to provide effective care and support to vulnerable people. There were effective systems for recording and responding to complaints, and an easy-read guide to the process was made available to people using the service.

We met with three people who lived at the home during the visit. We were unable to gather their views as some people did not communicate verbally. One person did tell us that said 'I'm fine' and smiled with their thumbs up which we took to indicated they were happy.

We spent time observing how staff interacted and supported people. We saw staff treating people in a sensitive, respectful and professional manner. We also spoke with two visitors from the Independent Living Group (ILG) who arrived to carry out the homes Annual Fire Risk Assessment and an unannounced internal quality audit.

We looked around the building which was clean and free from unpleasant odours. Two people showed us their studio flat which were personalised with pictures and their own belongings.