The Care Quality Commission
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Archived: Sheffield City Council Learning Disabilities Domiciliary Care Agency

55 Jaunty Way, Sheffield, South Yorkshire, S12 3DZ (0114) 205 3013

Provided and run by:
Sheffield City Council

All Inspections

19 November 2013

During a routine inspection

We visited the service on 19 November 2013 as part of our scheduled inspection programme. As part of our inspection visit we visited three people in their own homes and telephoned 20 people, their relatives or representatives. We were also able to speak with three people who used the service and nine relatives of people who used the service. We also spoke with two care workers and two managers.

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. Relatives of people who used the service told us that they were happy with the care and support their relative received at the Sheffield City Council Learning Disabilities Domiciliary Care Agency. One person told us, 'Their [care workers] alright, we have a chat. I'm always happy.'

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

The provider had an effective system to regularly assess and monitor the quality of service that people received.

8 January 2013

During a routine inspection

People told us they were involved and given choices about their care and described examples such as what they wanted to do and where to sit. We saw that people using the service who were able made choices about where to spend their time. One person told us "I do my shopping list and I go with the carer to the supermarket."

We saw examples of good communication skills from staff during our observations. This was demonstrated by staff offering reassurance when needed and supporting people at their own pace. One person said, 'it's a good service, I would recommend it to friends and family.'

We spoke with people who used the service who confirmed that staff wore Personal Protective Equipment (PPE) when appropriate to do so. They told us they saw staff washing their hands before and after food preparation.

The provider had a satisfactory recruitment and selection procedure in place to ensure that staff were appropriately employed.

The provider had a system in place to deal with comments and complaints. People who used the service could be confident that their comments and complaints were listened to.

29 February 2012

During an inspection looking at part of the service

We spoke with four people during our inspection. They all stated they were happy with the services provided by the staff team. People told us;

"Yes, I'm fine, staff are great and I love my new flat".

"Staff are good, help me, I feel safe, as the staff are there when I need them". "I look after my own money" .

"Staff are friendly" "Yes, staff treat me with respect". "Staff look after my money for me".

"Staff help me look after my money, we keep it in the safe, I can get my money when I want it". "Staff are good and kind".

"No one tells me what to do, I choose when I get up, some times they remind me if I'm not up". "I get my money out to pay for my taxis and nights out, yes I can get my money as I want it".

22 June 2011

During a routine inspection

During our visit to meet people who used the service we found that some people who used the services had complex needs and were not able to verbally communicate their views and experiences to us. These individuals were reliant on staff to meet their physical, emotional and social needs. Due to this we observed staff interactions with people to help us understand how people's needs were supported. We observed that staff treated people with respect, protected their dignity and had professional, positive relationships

One person said, 'It's alright living here'. 'I like going to Crystal Peaks shopping with staff'. They were also keen to tell us they are moving to a new flat in the near future and were looking forward to this.

We spoke to one relative who told us their relative had received services from the provider for over 18 years. They said they were generally satisfied with the care and support offered to their relative. They told us, their relative, 'Is happy at the service and we would definitely know if there were any concerns, from their behaviour and mood'.

They went on to tell us they were invited to attend reviews of care plans and had regular contact with staff from the service and said, 'They do take on board what I say'. And 'I have no concerns about the level of care'offered to their relative. The relative told us that the person's health needs were met and said, 'Staff are excellent at meeting their health needs'. 'Staff supported (the person) to attend health appointments and I have been invited along as well.

The only concern raised by the relative was the staffing levels, they said, 'Sometimes there are not many staff on'. This they felt led to a lack of opportunity for people to access the community on some occasions. The relative went on to say, 'I would like them to go out more often'.

One relative told us, 'The staff are good, they understand (the person's) needs, and I have no concerns about the way they are cared for'. 'I feel (the person) is safe at the service'. And 'If I had any concerns I would contact the manager', whom they described as 'approachable'. And went on to say they would have no qualms about making a complaint.