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Short Term Intervention Team (STIT) Good

Inspection Summary

Overall summary & rating


Updated 9 May 2019

About the service:

• Home Support Service, known as Short Term Intervention Team (STIT), is a domiciliary care agency registered to provide personal care to people in their own homes.

• Home Support Service primarily provide a reablement service. The reablement service provides people with support for up to six weeks to help them live independently following discharge from hospital. In some instances people receive ‘extended reablement’ longer than six weeks until a permanent care provider can be found. At the time of our inspection there were 242 people receiving support with personal care from the service.

People’s experience of using this service:

• Systems and processes were in place and followed to keep people safe.

• Risks relating to people, for example, for moving and handling and medication were assessed and actions in place to mitigate these.

• People were supported to remain as independent as possible.

• Infection control practices were described in people’s care and support plans.

• Accidents and incidents were monitored and analysed. Learning from these were discussed at group meetings with staff.

• People’s needs and choices were assessed in line with current legislation. People had consented to their care and treatment.

• Staff received an induction and training was provided.

• Advice was sought from a range of health professionals to ensure people had timely access to healthcare services.

• People’s individual needs were considered and appropriate equipment sought to support people’s needs.

• The service received lots of compliments and thank-you cards praising staff.

• People were involved in planning their care needs.

• Care plans were person-centred and contained detailed information about people’s preferences and lives.

• Information packs in people’s homes contained information about how to contact the service, make comments, complain and complete surveys about the service they had received.

• The service works in partnership with other providers and closely with the health service to deliver seamless care to people using the service. The service is running pilots to improve the quality of the service.

• We have made a recommendation that the provider amends the service’s statement of purpose and registration with CQC as these were not consistent with the service provided.

Rating at last inspection:

• At our last inspection the service was rated good at the last inspection (4 November 2016).

Why we inspected:

• This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people receive.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 9 May 2019

The service was safe.

Details are in our Safe findings below.



Updated 9 May 2019

The service was effective.

Details are in our Effective findings below.



Updated 9 May 2019

The service was caring.

Details are in our Caring findings below.



Updated 9 May 2019

The service was responsive.

Details are in our Responsive findings below.


Requires improvement

Updated 9 May 2019

The service was well-led.

Details are in our Well-Led findings below.