Archived: Wychwood

We spoke with five people who used this service and a friend who was visiting. People told us they liked living at this service. Comments included "The staff are lovely, they look after me well" "There is nothing to complain about, the girls are very kind". A visitor told us "The staff here understand people; they take time to encourage people".

People we spoke with said they felt safe at this home. We found that although the staff knew how to recognise and respond to abuse the guidance available to them was not accurate.

Our observations confirmed that the staff were caring and they understood people's needs. The staff had been trained to care for people appropriately and they had been recruited safely and supported to carry out their roles.

People told us they would have spoken to the staff if they had needed to make a complaint. We saw that people were able to make complaints and these had been managed appropriately.