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Inspection Summary


Overall summary & rating

Good

Updated 8 May 2019

About the service: Cedarwood House accommodates up to 20 people in one adapted building. At the time of the inspection there were 18 people living there. People living at the home had a range of needs. People were living with dementia. Some people's needs were associated with old age and frailties associated with old age. Other people had more complex health needs which included diabetes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

¿ We found improvements were needed to people’s records to ensure they contained all the information about people and fully reflected their care and support needs.

¿ People received support that was person-centred and met their individual needs, choices and preferences. People’s engaged in a range of activities that they enjoyed and were meaningful.

¿ People were supported by staff who treated them with kindness, respect and compassion. Staff understood people’s needs, choices and histories and knew what was important to each person. People were enabled to make their own decisions and choices about what they did each day.

¿ People's health and well-being needs were met. They were supported to have access to healthcare services when they needed them. Staff received training that enabled them to deliver the support that people needed. Staff received support from the registered manager and their colleagues.

¿ Staff had a good understanding of the risks associated with the people they supported. Risk assessments provided further information for staff about individual and environmental risks. People were protected from the risks of harm, abuse or discrimination because staff knew what actions to take if they identified concerns.

¿ People were supported to receive their medicines when they needed them. There were enough staff working to provide the support people needed, at times of their choice. Recruitment procedures ensured only suitable staff worked at the service.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.

¿ People's dietary needs were assessed and people received the support they needed with their meals. People's needs were met by the design and adaptation of the building. Complaints had been recorded, investigated and responded to appropriately.

¿ The quality assurance system helped the provider to identify areas were improvement and development were needed. People, relatives and staff were encouraged to be involved and given opportunities to provide feedback and put forward their ideas for the service.

Rating at last inspection:

¿ Good. (Report published 23 September 2016).

Why we inspected:

¿ This was a planned inspection based on the rating at the last inspection.

Follow up:

¿ We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 8 May 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 8 May 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 8 May 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 8 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 8 May 2019

The service was not always well-led.

Details are in our Well-Led findings below.