The Care Quality Commission
  • Care Home
  • Care home

Archived: Lakeside Residential Home

Ernesettle Green, Plymouth, Devon, PL5 2ST (01752) 365677

Provided and run by:
Plymouth City Council

All Inspections

30 September 2012

During a routine inspection

We met 15 people who used services, two relatives, talked with nine staff and checked the provider's records. We used a number of different methods to help us understand the experiences of people using the service, because the people using the service had complex needs which meant they were not all able to tell us their experiences. We spoke to the relatives of one person who told us about their relative: 'they have really settled here and the staff are wonderful'. We looked at surveys sent out and returned to the home for further information.

We saw people's privacy and dignity were respected and staff were helpful. Comments from people who lived in the care home included "the staff are nice" and 'the food is very good. One survey completed by a relative said that their relative 'feels safe and secure'.

We saw and heard staff speak to people in a way that demonstrated a good understanding of people's choices and preferences. We looked in detail at the care four people received. We spoke to staff about the care given, looked at records related to them, met with them, and observed staff working with them. We saw that the staff had a good understanding of people's individual needs and that they were kind and respectful. They took time to work at people's own pace.

We observed that people were supported to make decisions about their lives and be as independent as possible. We saw that people's care records described their needs and how those needs were met.