Archived: Stirling House

We saw people's privacy and dignity being respected at all times. We saw and heard staff speak to people in a way that demonstrated a good understanding by staff of people's choices and preferences.

We looked at care records for three people. We spoke to staff about the care given, looked at records relating to them, met with them and observed staff with them.

We saw that people's care records described their needs and how those needs were met. We saw that people's mental capacity had been assessed to determine whether they were able to make particular decisions about their lives.

We spoke with most of the staff working during our visit. Many of the staff had worked at the home for a number of years with one saying, "Not a bad place to work'.

We saw that medication was administered by suitably trained staff. People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to administer and record medication.

We saw that Stirling House had Plymouth City Councils (The company that own Stirling House) complaints procedure available and documentation on how complaints would be dealt with.