Procare Team Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service which was registered on 30 January 2023. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People and relatives confirmed this. A relative said, “We did the care plan when we started. The [registered manager] did a thorough plan of what was needed and that’s all accessible online.” The registered manager confirmed they met with the person and their relatives, when appropriate, and used any information provided by other organisations to develop the care plan and risk assessments. Care workers confirmed people’s care plans provided clear and detailed information on the person’s support needs with comments including, “Each client has up to date care plan and risk assessments.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.People and relatives explained the care workers had received appropriate training to meet care and support needs. A person said, “[Care workers] do everything. I wouldn’t survive without them. They absolutely know what to do.” The registered manager explained they considered best practice guidance when developing care plans and ensured support was provided in a safe and appropriate manner. Care workers completed a number of training courses which included training on supporting people living with dementia, food hygiene and pressure ulcer prevention as well as training related to specific healthcare needs. Care workers confirmed they had undertaken both the provider’s mandatory and specific training which they had found useful. A care worker said, “It has improved my understanding, empathy, and approach to person-centred care.” People’s support needs in relation to preparing and eating meals were identified in their care plans to ensure their nutritional needs were met. People and relatives confirmed care workers provided support when required. Their comments included, “My [relative] does all the meals, but they help me eat”, and “They help me with my meals, just what I want to have.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The provider worked with other care providers who supported the person to ensure the care provided met their identified needs. Care workers completed records of the care provided during each visit to ensure the next care worker to visit were aware of any issues identified. Care workers confirmed they were supported by senior staff and attended regular team meetings and supervision sessions to share best practice.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Care workers supported people to live healthier lives and where possible, reduce their future needs for care and support. The registered manager confirmed the service worked closely with healthcare professionals to ensure people received the support they required. People’s care plans and risk assessments provided care workers with guidance on the person’s medical conditions and how they could support them. The registered manager said people were identified as requiring support with organising and attending medical appointments. Care workers would make the appointment and arrange transport and support the person by attending the appointment, if required.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People’s care plans identified their support needs and provided care workers with guidance on how to provide the required care. Care plans and risk assessments were regularly reviewed to ensure they reflected the person’s current care needs. The guidance for care workers in relation to specific medical conditions identified the care provided could benefit the person’s health and wellbeing. Care workers confirmed they knew how to inform the registered manager and relatives if they identified a change in a person’s support needs.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The registered manager told us they reviewed a person’s capacity to make decisions about their care. If the person was unable to consent to their care, a mental capacity assessment and best interests’ decision was completed to ensure care was provided in the least restrictive way. People and relatives confirmed care workers spoke with the person about the care they were providing. Care workers confirmed they had completed training on the Mental Capacity Act 2005 (MCA). They demonstrated an understanding of the importance of supporting people to make decisions about their care and ensuring the principles of the MCA were followed.